Rehabilitation Technician Department Receptionist [United States]

 

Overview:

The Rehabilitation Technician Medical Office Receptionist is a dual role of a Rehabilitation Technician and Medical Office Receptionist duties. Under the direction of the Lead Therapist, Manager, and Director, this position assists therapists in carrying out treatment plans, makes preparations for treatments, and provides direct patient care. The role is also responsible for a variety of day-to-day office and administrative tasks, ensuring that the office operations run smoothly. This individual will serve as an interdepartmental staff liaison between staff, providers and customers to ensure professional service and promote customer relations.

The Rehabilitation Technician Medical Office Receptionist is able to function independently and demonstrates appropriate decision making skills within established guidelines. This individual will also maintain strict confidentiality and utilize discretion at all times.

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This position's work location is on site only.

Responsibilities:

Patient Care

• Reviews appropriate patient data prior to patient treatment.

• Follows Therapist treatment plan to achieve the stated goals and documents appropriately.
• Escorts patients to therapy treatments, prepares treatment areas as well as patients and equipment for treatment.
• Performs treatments and patient care activities as directed, in a timely and safe manner following appropriate policy and procedures.
• Prioritizes and solves problems to meet changing patient needs.
• Follows guidelines for safety with regard to contact precautions and all policies/procedures dealing with blood borne pathogens.
• Adheres to regulatory and organizational standards affecting patient care and safety as well as all hospital and departmental policies and procedures. Practices in a safe and cost effective manner.
• Reports significant changes in patient condition to therapist.

Scheduling

• Schedules appointments for all rehabilitation services with patients and operates applications with the electronic medical record for patients.

• Checks patient insurance eligibility, updates demographics.
• Process varied types of payments from patients including but not limited to: co-pays, deductibles and co-insurance.
• Performs end of day reconciliation and corrects billing errors using programs.
• Gather and process all necessary patient forms to gain authorization for department visits or extended treatment plans.
• Obtains appropriate consents for care and authorization to obtain or release information.

Administrative

• Answers multi-line telephones, uses and troubleshoots photocopiers, utilizes various forms of office equipment and operates computer ordering system.

• Maintains patient confidentiality at all times.
• Secures, sorts, opens and distributes forms, mail, office supplies and office equipment.
• Coordinates and maintains efficient office operations.
• Inventories and reorders departmental equipment/supplies and maintains supply stock.
• Photocopies medical records.
• Attends department monthly meetings as required by manager and/or director, and is responsible for meeting content including reviewing minutes, asking questions as needed and reviewing handouts.

Communication

• Provides prompt and courteous service, and communicates when service is delayed..

• Anticipates and promptly responds to customer needs.
• Provides backup coverage for other support staff ensuring completion of assignments. Prioritizes and completes special projects as assigned.
• Prepares and distributes departmental communications to internal staff as directed.
• Develops and maintains distribution lists for various communications.
• Maintains rapport with customers, managers and employees; set priorities to maintain work flow.
• Prevents, calms or diffuses irate callers and patients by working with them to identify concerns and directing calls or solutions.
• Serves as an active member of both the departmental/interdisciplinary team related to patient rehab care.
• Actively participates as a mentor, acts as a resource in at least one technical area.

Compliance/Safety

• Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.

• Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.
• If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
• Completes all company mandatory modules and required job-specific training in the specified time frame.

Qualifications:

Education
High School Diploma or GED - Required

Associate's Degree - Preferred

Certification & Licensures
Employee will obtain and maintain appropriate clinical competencies for the roles assigned by their departmental leader.

Experience
Rehabilitation or physical therapy office experience - Preferred

Two years in medical office - Preferred

Two years of customer service experience - Preferred

Math/Cash handling experience - Preferred

Previous experience with Dimensions, Lawson, Halogen, Micas, Microsoft Office Suite - Preferred

Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.

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