Responsibilities:
- Communicate with Management as needed to maximize efficiencies and resolve issues;
- Oversee improvement in customer satisfaction and dispatch satisfaction;
- Provide subordinate coaching and assistance when required;
- Maintain professional appearance and demeanor;
- Fill in as a Dispatcher when required;
- Manages and coordinates technical workforce job completion;
- Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner;
- Obtain daily service disruptions in Excel Workbook;
- Liaise with area managers to coordinate transport and distribution schedules with their current and anticipated demand for goods and materials;
- Accurately trace lost or delayed shipments;
- Monitor dispatcher routes to manage on-time performance.
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Requirements:
- Ability to manage multiple projects while managing 7 day/week operations;
- Strong customer service skills;
- Ability to learn and demonstrate efficiency;
- Ability to effectively lead a diverse group of individuals to successfully achieve the goals of the Dispatch Department;
- Ability to adapt and remain flexible in a dynamic environment;
- At least 0 to 5 years experience preferred;
- Ability to work independently and follow directions;
Job Type: Regular / Permanent
Pay: ₹12,000.00 - ₹35,000.00 per month
Experience:
- total work: 1 year (Preferred)
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