At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.
Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description
Job Summary
The Talent Development Specialist will work with the business to understand training needs and facilitate training solutions. Delivery of offerings will include company-wide training such as Operations New Hire, Sales, Continuing Education and Leadership classes. The Talent Development Specialist will be responsible for building strong working relationships with team members and management to facilitate formal training sessions, develop training documentation, provide ongoing support, track and analyze course offerings by examining participant job performance, resolve routine issues and monitor daily operations through knowledge of training processes. In addition, course evaluations are analyzed to determine solutions for improvement and determine effectiveness of training sessions. This position will prepare lessons as well as design and develop continuing education training and provide direction to less experienced peers.
Essential Functions
- Delivers training in a classroom and virtual setting using techniques such as lectures, role plays, reviews; facilitates hands on computer training.
- Designs and develops curriculum and training materials and maintains up-to-date training manuals and related materials.
- Works with training and management teams to identify and propose possible training solutions for the business.
- Establishes strong working relationship with management team to ensure trainee progress is clearly communicated to all parties.
- Assembles training materials prior to class start and ensures preparation is complete prior to class.
- Other duties as assigned.
Education and Experience
- College degree or equivalent work experience.
- Two (2) to Four (4) years of work related experience in a similar role.
- Experience in the auto finance or financial services industry preferred.
- Experience writing reference materials, procedures manuals and end-user guides.
- Knowledge of adult learning, teaching methodologies and instructional design mechanics.
- Knowledge of state and federal regulatory compliances.
- Working knowledge of Microsoft Office Suite, including Excel and Word.
Exeter Finance LLC is an Equal Opportunity Employer.
