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Position Overview
The selected candidate will assist the Service Manager/ Lead CSE who reports to the Marketing Director to oversee the management of customer service in Singapore. You will be working and based at our customer site ( semi-conductor industry) in Changi Industrial Park area , working in a team-oriented environment with opportunities for career development and growth.
Job Responsiblities
- Attend to Customer complaints and develop good working relationship with Customer
- Assist Customer to develop resolution (both on-site & off-site) for machine installation / repairs/ troubleshooting & maintenance.
- Plans and coordinate with Production on non-conformance product screening
- Conduct containment measures and minimizes DMR issued by customers
- Provide engineering support to Customer / Internal Departments related to quality and technical issues
- Support Specification Review
- Any other ad-hoc duties/projects assigned
Requirements
- Degree in Mechanical Engineering or its equivalent.
- Knowledge or experience in process or fixture designs
- Exposure / experience to the semiconductor manufacturing line would be a plus
- Strong interpersonal, customer relations & communication skills
- Possesses problem solving, critical thinking skills & ability to multi-task
- Willingness to be based in customer sites and to travel overseas where necessary
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