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Guest Check-In and Check-Out: Receptionists handle the check-in process for arriving guests, which involves verifying identification, collecting payment information, and providing room keys. During check-out, they settle any outstanding bills, ensure the return of room keys, and assist with departure procedures.
Reservations: Receptionists manage room reservations, whether they're made in advance or on the spot. They ensure that the guests' preferences, such as room type and special requests, are met.
Customer Service: Receptionists provide excellent customer service by answering guests' questions, addressing their concerns, and offering information about the hotel's facilities, services, and nearby attractions.
Telephone and Email Communication: They handle incoming calls and emails, taking reservations, addressing inquiries, and routing calls to the appropriate departments or individuals.
Handling Payments: Receptionists process payments, whether it's for room charges, additional services, or deposits. They may also handle currency exchange if needed.
Guest Assistance: Receptionists assist guests with a range of needs, such as providing extra towels, arranging wake-up calls, and coordinating transportation.
Front Desk Operations: They manage the front desk area, ensuring it's organized and welcoming. This includes keeping track of room availability, coordinating with housekeeping, and maintaining a presentable lobby.
Problem Resolution: When guests encounter issues during their stay, receptionists work to find solutions promptly. This could involve addressing concerns related to room quality, noise, or other amenities.
Safety and Security: Receptionists are trained to handle emergency situations, such as fire alarms or medical emergencies, by following established protocols and ensuring the safety of guests and staff.
Administrative Tasks: In addition to guest-related responsibilities, receptionists might handle administrative duties such as record-keeping, data entry, and managing guest feedback.
Upselling and Promotion: Receptionists may promote hotel services, amenities, and special offers to guests, encouraging them to make use of additional services during their stay.
Multitasking: Receptionists often deal with multiple tasks simultaneously, such as assisting guests while answering phone calls or managing check-ins and check-outs during peak times.
To excel as a hotel receptionist, one should possess excellent communication skills, a friendly and approachable demeanor, attention to detail, problem-solving abilities, and the capacity to remain calm under pressure. It's a role that requires a balance of administrative tasks and guest interactions to ensure a pleasant and comfortable experience for all hotel guests.
Job Type: Full-time
Pay: ₹8,890.30 - ₹12,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Night shift
Ability to commute/relocate:
- Kanpur, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 2 years (Preferred)
Speak with the employer
+91 7905339288
