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POSTE
As a Senior Client Advisorbased in our Vienna store, you will be a role model to the team in delivering the Louis Vuitton experience consistently to all clients and support your Team Manager in category, team and floor management. This is an assistant management level role and the development path towards a future Team Manager role in Louis Vuitton. Duties & Responsibilities: Be an Exceptional Client Advisor and a Role Model for the Team • Achieve individual and team objectives, be accountable for sales results and support the team in their sales • Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories • Demonstrate sales leadership and advanced clienteling skills yourself, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships, develop your own client portfolio • Attain the highest standards of Brand and product knowledge • Perform as a team-player, participate in all activities contributing to the overall objectives of the store • Respect Louis Vuitton Brand standards in terms of grooming and behavior Proactively Support the Management Team • Assist Management in daily operations: floor management, stock operations, visual merchandising, client care service and opening / closing duties • Together with your Team Manager, develop a team of Client Advisors through coaching, feedback, performance management as well as the integration of newcomers to ensure they contribute to business priorities consistently • Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed Champion a Product Category or Area of Responsibility • Together with your Team Manager, you will take the lead on a key aspect of our business (can be product or client-related) for which you will be the store’s point of reference • Collaborate with all managers, seniors, experts and their teams to ensure targets for your area are achieved with all team members contributing • Be the liaison with the relevant head office team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…)
PROFIL
Key requirements and competencies: • Previous management- or assistant-management-level experience in retail or another industry with a strong client service focus such as hospitality • Fluent German and English are required, another relevant foreign language, particularly Eastern European, is a plus • Strong sales and service mindset and passion for spending time on the floor directly with clients and teams (this role is almost entirely floor-based) • You thrive in a fast-paced, demanding environment and can maintain a high level of energy throughout the day both for yourself and others • Genuine passion for luxury as well as fashion and interest in a long-term career in retail • Strong work ethic, ownership and drive for results • Empathetic team player with excellent communication skills
