We are looking for talented individuals to join our team.
Job Description
Highlights
- Contract: Full-time
- Start date: ASAP
- Location: on-site in BGC
- Time zone: US time zone
- key requirements: Capital markets expertise + customer service
- Client: global & market leading
- Competition: similar company to our client: E*Trade
- Compensation: up to $2K/month + benefits (Night differentials, Paid Vacation/Sick Leaves, Performance Bonus, HMO Benefits and Life Insurance)
Responsibilities
- Partner with a Client Service Associate or Client Service Senior Associate to understand client issues, be responsible for providing timely follow-up to clients, and be accountable for client satisfaction through the ownership of the problem.
- Desire to exceed client expectations and work independently with supervision and escalate complex issues as necessary to resolve customer requests in a timely manner
- Respond to retail and professional clients' inquiries via inbound calls, email, and online chat
- Obtain a thorough knowledge of products offered by IBKR on various global exchanges
- Assist clients with opening and funding accounts.
- Show clients how to use different features of the Trader Workstation.
- Explain margin requirements to clients.
- Investigate trade issues and order executions.
- Knowledge of securities regulations impact on clients.
Qualifications
- Must be a Filipino citizen.
- Minimum 1-2 years' experience in the trading/brokerage services industry.
- Capital Market experience is a must.
- Excellent communication skills (English) both written and verbal.
- Relentless and versatile learner with an aptitude for assimilating new industry, company, product, or technical knowledge.
- Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations.
Preferred qualifications, capabilities, and skills
- College degree holder, preferably majoring in accounting, business, finance or equivalent work experience in financial institution or industries
- Proficient skills in Microsoft Suites (Word, Excel, PowerPoint)
- Capital Market Knowledge
Job Type: Full-time
Salary: Php110,000.00 per month
Benefits:
- Health insurance
- Paid training
Schedule:
- 8 hour shift
- Night shift
Supplemental pay types:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Have you worked in the trading/brokerage industry for at least 1 year?
Education:
- Bachelor's (Required)
Experience:
- capital market (Required)
Language:
- English (Required)
Shift availability:
- Night Shift (Required)
$ads={1}
$ads={2}